Customers

Support tickets and live chat

Track customer problems, send technicians to them, and answer messages in real time.

Tickets

1. Open Support Tickets and open a ticket, or create a new one.
2. Assign it to a technician.
3. Update its status as the work moves on.

Technicians see only the tickets assigned to them.

Route Planner

Route Planner shows a technician's assigned visits on a map in a sensible order. A ticket needs a location to appear there.

Live Chat

Customers can message you from their account. Their messages appear in Live Chat, and a number beside it shows how many are unread.

1. Pick a conversation on the left.
2. Type your reply and press Enter. The customer sees it within a few seconds.