Hotels and restaurants
Connect your booking system
Any booking system (PMS) can send stays to ISPilot, so reception doesn't enter them twice.
This page is for the person who looks after your booking system. It needs a small piece of setup work on that system.
Get your key
- Open Business > Hotel settings and find Connect your hotel system (PMS).
- Select Make a key, then copy it. It's shown only once.
- Copy the addresses shown on that screen. They include your own subdomain.
Making a new key stops the old one working at once. Update your booking system straight away if you replace it.
Send requests
Send the key with each request, using either header:
Authorization: Bearer hk_your_key
X-Hotel-Key: hk_your_key| Request | What it does | Fields |
|---|---|---|
POST pms-checkin | Checks a guest in | room, guest_name, checkout_at, and optional surname, phone, email, external_ref |
POST pms-checkout | Checks a guest out | external_ref, or room with an optional surname |
GET pms-in-house | Lists guests in house now | None |
Write checkout_at like this: 2026-11-02 11:00.
Send external_ref with your own booking number. It makes check-out exact when a room has changed hands.