Your customers
What your customers see
Customers can buy, renew and check their balance without calling you.
Your self-service page
Your self-service page gives customers one place to do three things:
- Buy access and pay online.
- Redeem a voucher code.
- Log in to renew, recharge or check their balance.
https://your-subdomain.ispilot.network/?_route=selfservicePut this link on receipts, router stickers, QR codes and expiry reminders.
Receipts
After paying, a customer lands on a receipt page with their invoice, plan, amount, validity and login, as text and as a QR code. They can print it, or have it sent by email, SMS or WhatsApp.
SMS and WhatsApp copies need a message gateway. Test both once after you set them up.
Customer accounts
Customers can also sign in on the Customer tab at /app. From there they can open Become a Reseller and My Data, which shows their personal data.
Change the look
- Settings > App Settings: your logo, and the Self-Service Hero Photo.
- Settings > Appearance: your colours. Pick a preset, adjust a colour, or match them to your logo. Nothing changes for others until you save.