ISPilot Docs

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Quickstart for ISPs

Go from a new account to your first paying customer. Allow an afternoon, and have your router to hand.

Video Create your account 1:54

This guide is for the owner or the person setting up ISPilot. Follow the steps in order, because each one relies on the one before it.

1. Create your account

  1. Open the signup page and choose Internet service (ISP).
  2. Choose a subdomain. This becomes your address, such as my-isp.ispilot.network. It can use lowercase letters, numbers and hyphens.
  3. Enter your email, country, phone number and a password of at least 8 characters. Your country sets your prices, currency and timezone.
  4. Choose a plan, accept the terms and select Create my instance.
  5. Wait a few seconds, then go to https://your-subdomain.ispilot.network/app. On the Staff tab, enter your email in the Username box, then the password you just chose.

The trial needs no card. The signup page shows its current length and what happens when it ends.

2. Set up your business

  1. Open Settings > App Settings, then add your company name and logo.
  2. Open Settings > Localisation, then check the currency and timezone. Every price uses this currency, and the timezone decides when plans expire.

3. Connect your router

Your account starts with a Sample-Router to edit, so you don't begin with a blank form.

  1. Open Network > Routers and edit Sample-Router.
  2. Choose how ISPilot reaches it: directly if it has a public IP, or Through the ISPilot VPN if it's behind NAT, CGNAT, LTE or Starlink.
  3. Set a new API username and password just for ISPilot, tick Enabled and save.
  4. Select Download Setup Script and paste it into the router's terminal.
  5. Select Test Connection.

The full walkthrough is in Connect a router.

4. Create what you sell

  1. Open Services > Bandwidth Plans and add one profile for each speed you sell, such as "5 Mbps".
  2. Open Plan Catalog > Hotspot Plans or PPPoE Plans, then create a plan with a price, a bandwidth profile and a router. PPPoE plans also need an IP pool.
  3. Edit or remove the Sample plans so customers only see what you really sell.

5. Set up your login page and payments

  1. Design your Wi-Fi login page in Portal Builder, then publish it. Guests never see an unpublished design. See Login page.
  2. Set up online payments in Settings > Payment Gateways. See Take payments.
  3. If you sell on paper too, print a batch of vouchers.

6. Test it as a customer

Do this before you tell anyone about your service. A saved payment key only shows that the form was accepted, not that a real payment will work.

  1. Connect a phone to your Wi-Fi and check that your login page appears.
  2. Use a voucher and confirm that you get online at the right speed.
  3. Buy the cheapest plan with a real payment, then confirm that the sale appears in Reports > Transaction Log.
  4. Replace the wording in CMS Pages, including your terms and privacy policy, with your own.